Understanding Quality Management

Quality management as the term implies, does not necessarily mean good management or even good quality rather it defines effectiveness and consistency in management. It is simply a system that is used by businesses all over the world to provide top services to their consumers, by coordinating its quality, products and activities to boost effectiveness, efficiency and quality.

This type of management sets goals for quality products and services and device means to achieve it. There are several types of this form of management and each business identifies the one that suits their needs and work with it.

There are four major processes of Quality Management:

Quality planning has to do with identifying the standard of quality, needed for a particular project and devising a means to achieve this standard. Quality planning starts with forming and stating the quality policy, stating the scope and then moves on to describing the product, setting the required standards and regulations etc. Quality planning uses methods such as the use benefit and cost analysis, flowchart, benchmarks and experiment designs to come up with an effective and realistic plan.

Quality Control on the other hand, uses inspection, charts, and statistical analysis to monitor the result of projects that have been carried out using the quality plan. This aspect of management tries to identify and eradicate the causes of ineffectiveness and unsatisfactory performance in an organization.

Quality Assurance is responsible for carrying out a regular evaluation of performance of the project at hand to ensure that these projects reach the stated or desired standards. Quality Assurance uses management plans, findings from quality control and operational description to achieve its aim by implementing techniques such as the use of planning tools and quality techniques to ensure improvement in quality.

Quality Improvement is a result of quality assurance; it is the state of achieving desired quality standard by implementing the needed changes using the adequate techniques.

There are various principles that guide the management of quality in every business and these includes focus on the customer by identifying the customer needs now and what they might need in the nearest future.

Leadership is another important principle guiding this form of management. The leaders direct and also establish a unity of purpose within the organization. Systematic approach to management is an important part of managing quality in any business as it ensures an effective and detailed process in achieving good quality.

Facts are also important here as every decision should be based on facts to ensure continual improvement which is another important principle in achieving quality of products/services offered by any business.. The involvement of people at all levels of an organization cannot be left out as this is enables the organization to achieve its goal of quality in products/services.

Quality Management provides endless benefits to a business and these benefits include; eliminating errors from production process by identifying causes of ineffectiveness using Quality control. It also ensures customer satisfaction as products/services are improved upon to give the customer the best quality available.

Cost effectiveness in every organization is also ensured by implementing this form of management. Any business is able to standout by implementing this form of management within its organization.


Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.