There’s a new pair of glasses in town to keep you cool, and they are brought to you by beloved application Snapchat – dubbed Snap Spectacles. I know what you’re thinking, this sounds a little too familiar to Google Glasses, the infamous attempt by Google to branch out into the physical tech business. In…
The Good, The Bad, And A Glance into the Future of CX – An Interview with Leesa Wytock
What happens when companies have technological deficiencies? Why do people still think one-size-fits-all? What are the CX trends you need to pay attention to? Leesa Wytock, Director, Digital Experience at Siegel+Gale, has agreed to share some inside information with us, together with her tips to success. With a broad history in branding, marketing and communications,…
Best Customer Experience Article of July 2016
Another month has passed, and more interesting customer experience articles were written. But which ones should you read? These 8 articles touch some important aspects of the field of CX, which is still overlooked by certain companies, which are unaware of the benefits of investing in great customer experience. These articles, touching topics like the…
Funny Video: Could You have Handled the Soup Nazi CX?
If you’re a Seinfeld fan (and even if you’re not) – you gotta love to hate the Soup Nazi. His customer service is just the worst! The way he treats his customers, the way he neglects them, insults them, and berates them – it’s just all wrong. But customer service is merely one aspect of…
How Walmart Pay Intends To Improve Customer Experience
Walmart introduced its mobile payment feature last year, and began to roll out nationally two months ago. Walmart Pay has reached over 30 states, and quite recently New York and California and other heavily populated states. Walmart Pay is actually quite simple to use, the customer visits any register in the store, takes out…
The Best Customer Experience Articles of June 2016
It was another great month for customer experience articles. Though we can’t share them all with you, here is our monthly top-8; featuring articles that will help you reshape the way you interact with your customers. Learn about the powerful connection between culture and experience, gain insights from recent industry surveys and research, and listen…
Pinterest Updates Customer Experience with ‘Camera Search’
Pinterest is launching a new way to allow users to buy products from their phone, from things they have seen in the real world, along with many other updates. The company founder and CEO Ben Silbermann said that, “these features are a big step in helping Pinterest become more of a shopping hub.” “Our…