By: Matthew @BlogCX Thomas
As an increasing number of potential customers look to online reviews for guidance, it’s now more important than ever to make sure that you deliver top notch CX. This great infographic by New Brand Analytics highlights the importance of providing quality CX in today’s business world. A staggering 80% of customers said that they share negative experiences online and the average review is seen by up to 25 000 people. It’s important to deliver great CX from the start and to engage with customers online to help turn their problem or concern into a positive experience.
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