Customer Experience – Top 5 Weekly Articles

Plenty of interesting articles and blog posts were written this past week about employee training, but since we all have jobs, keeping track can be challenging. To ease things as much as possible, I gathered the top 5 articles I found online, which provide interesting and new aspects and perspectives on training management. 1. Brand or

5 Tips for Enhancing the Millennial Customer Experience

“You need to bring your very best customer experience game to these young customers. With internal time clocks and expectations defined, to a great degree, by the best of the online experience that has been their birthright serving them means carefully plotting out the very best implementations of customer-serving digital technology, because millennials will settle

5 Tools You Must Know About to Improve Your Customer’s Online Insurance Experience

* This article is part of a White Paper called: “What Insurance Customers Expect from Your Online Services and How to Exceed Their Expectations.”   Walk Me WalkMe can be a big help improved your websites usability and it can drive prospects to action. WalkMe delivers clear, step-by-step guidance to effectively guide visitors through any

3 Books that Could Have Ended Better with a Little Bit of Internet and Good CX

I love books. They are full of knowledge and inspiring. Still, some books just have it coming to them. You know the type –depressing and with horrible sad endings. What could make them better? Customer experience, of course (and, sadly, some internet using ability)! The Merchant of Venice When the merchant asks for a pound

Customer Engagement Activities and Tips for Your Business

Any business owner will agree that the customer is the most important part of a business. A happy and satisfied customer will yield your business high returns and this can be done by incorporating great customer engagement activities. This essentially means  engaging or involving the customers in some of the affairs of the company or business making