INFOGRAPHIC: Don’t Drag Me Through a Call-Center Maze, Take Me On an Effortless Journey

Don’t make your customers work.

Isn’t that CEM 101?

Take a look at this infographic that explains why call-centers are out and ENGAGEMENT is in!

84% of customers value ease over choice. A study showed that 37% of customers would pay MORE for a better customer experience!

Make your customer experience simple!




Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.