Important video: 3 Ways To Spark A CX Executive Epiphany

We all have those moments, when nothing comes to mind. Our muses decided to go on a spontaneous vacation, and we are out of ideas. In the field as creative as CX, working is nearly impossible in such a state.

In an environment where everyone competes over creating the next big thing, you must prepare for the time when you’ll be out of new ideas. This video by Forrester does that exactly. With 3 simple tricks “up your sleeve,” you’ll be able to always come up with something new and exciting in no time.


Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.