Great Infographic: Top 15 Customer Experience Priorities

By: Matthew @BlogCX Thomas

Everyone wants to deliver a great CX, but where should you focus your effort?

This helpful infographic from NG Customer Experience presents the top CX priorities for businesses in Australia and compares them with the priorities of American businesses.

A substantial 56% of Australian businesses rated cross channel customer experience as a priority, but only 30% of American businesses considered it a CX priority.

This infographic by Castleford is great for understanding trends in CX and for skimming bits of wisdom from our friends down under.


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Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.