5 Tools You Must Know About to Improve Your Customer’s Online Insurance Experience

* This article is part of a White Paper called: “What Insurance Customers Expect from Your Online Services and How to Exceed Their Expectations.”   Walk Me WalkMe can be a big help improved your websites usability and it can drive prospects to action. WalkMe delivers clear, step-by-step guidance to effectively guide visitors through any

VIDEO: 7 Customer Experience Secrets to Guarantee Customer Retention for Your Online Insurance Services

When customers buy insurance through your website, they’re doing it without the help of an agent. This can be a little scary for people without an insurance background. A well-designed website can greatly decrease customer frustration and confusion, but in order to guarantee loyalty, it helps to go a bit further. Here are seven industry secrets that will

Why Aren’t We Seeing a Positive ROI on CX?

According to new research from Accenture, a global management consulting, technology services and outsourcing company, businesses are continuing to spend more money on efforts to improve customer experience, however most companies aren’t seeing a return on investment. A survey of 1458 business-to-business (B2B) executives in 13 countries suggested that as much as 76 percent of