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Mike Donnelly

Mike Donnelly is a Contract Facilitator for the Disney Institute, and the CEO of Donnelly Effect. With over 20 years of leadership experience at Walt Disney World and Papa John’s International, Mike Donnelly shares his insights with audiences of all sizes and industries. As Chief Experience Officer of Donnelly Effect, he specializes in creating World-Class Customer Experiences through organizational, leadership and employee development. Mike has been contracted by the Disney Institute to deliver dynamic professional development programs throughout North America since 2004. Mike is the recipient of the 2015 WWA (World Waterpark Association) Best Speaker Award! www.DonnellyEffect.com
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The Pixie Dust That Makes Up Disney’s Iconic Service

Posted by Mike Donnelly on November 22, 2015 Posted in Customer Experience

I’m often asked how Disney rises above their competition in the customer service arena. Today I’m here to give away the secret. Ready? Here it comes….   THERE IS NO SECRET.  None, Zilch, Nada.     Now I hate to disappoint you, but there is nothing secret about how the Walt Disney Company provides consistent,…

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