Waze Improving Customer Experience With New Update To Avoid Difficult Intersections

Google-owned traffic and navigation app Waze has recently released a solution for a ‘Hyperlocal Driving Challenge’ as it’s referred to on Waze’s blog post. In rush hour situations drivers might tend to stress out as to whether they should turn or go straight. Especially when this quick decision making involves crossing multiple lanes of traffic.

5 Customer Experience Examples that Prevent Churn

A happy customer is a loyal customer. How you keep them happy is up to you. There are different Customer Experience examples we can give but first, Customer Experience (CX) is quickly becoming the key differentiator in a market filled with clones providing similar services and products. CX encompasses the entire range of experiences your

Great Video: Shep Hyken Talks CX Best Practices

Your Word Is Everything. Shep Hyken is an author, speaker, and consultant to some of the world’s most successful companies.  In this short interview clip, conducted and created by blogger and writer Skip Prichard, Shep outlines powerful strategies to increase customer and employee loyalty – strategies that were as true 3 years ago as they

[VIDEO] The Power of Customer Journey Thinking

This great video features a talk by one of the most acknowledged leaders in the customer experience industry: Bruce Temkin, managing partner at Temkin Group, and co-founder of the Customer Experience Professionals Association (CXPA). Often we use the customer journey just to find one or two areas that require improvements. It allows companies to better

April’s Best Customer Experience Articles

April’s customer experience round up includes top articles from industry experts focusing on a range of interesting topics. This list covers topics such as the customer experience association, the use of big data to improve CX, and the difference between SMB and enterprise customer interaction. In addition, new technological advancements which brands use to maintain