My Favorite Articles this week in Customer Experience

1. Forrester’s Customer Experience Index, Spring 2015: The Start of A Whole New Ballgame Red Sox fan (and Vice President and Principal Analyst at Forrester Research) Megan Burns, shares the newest features in Forrester’s Customer Experience Index, that challenge brands to sustain customer loyalty. Her baseball lingo is especially fun! 2. To Grow Your Career, See The Whole Customer