VIDEO: 7 Customer Experience Secrets to Guarantee Customer Retention for Your Online Insurance Services

When customers buy insurance through your website, they’re doing it without the help of an agent. This can be a little scary for people without an insurance background. A well-designed website can greatly decrease customer frustration and confusion, but in order to guarantee loyalty, it helps to go a bit further. Here are seven industry secrets that will help increase customer retention.

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Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.