Top 5 CX Posts

1# Neiman Marcus To Merge Store, Online Teams To Enhance Customer Experience

Enhancing customer experience will surely help elevate your business to the next level of success. Neiman Marcus has announced that he will be merging online teams and introducing some organizational changes in a bid to improve CX. Here are the details about this by Jim Tierney.

2# The Business Implications Of Throwing Co-Workers Under The Bus

One of the sure ways of failing is by not appreciating your co-workers. This is one of the major reasons why small businesses fail to succeed. Morris Rosenberg looks at the implications of ignoring co-workers.

3# Amazon’s New Twitter Hashtag Puts Items In Your Shopping Cart

Innovation leads to technological changes that push boundaries further. Amazon, the leading online store has come up with a new social media hashtag that makes it easy to shop for products online. Learn more about this twitter hashtag by reading this article by Nina Zipkin.

4# 3MIN Video: So You Want To Be Customer Centric?

Becoming a customer centric will surely help you deliver the best customer service. There are so many tips online on how to do this. Here is a short yet comprehensive video to show you how to achieve this goal.


Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.