Does your business have a digital customer experience strategy? The field of Science and Technology has completely revolutionized the way businesses work today. It is no longer just about one on one meetings with existing and prospective clients in an attempt to get them interested in what you have to offer. It is also no…
According to Forrester, more than 80% of customer experience (CX) professionals say their company’s goal is to deliver the best customer experience in the industry, yet only 11% succeed in meeting their customers’ demands. These findings leave CX professionals with a dilemma. They are compelled to rethink their firms’ customer journey map and take bold…
The week has passed, and with it comes another “best of the week” articles review. A lot has happened this week – many exciting news and fresh approaches. In order to save you precious time going through the trouble of looking for the right articles to read, I summarized the 5 most important articles of…
This video, by the Temkin Group, presents us the story of David, a senior executive. His customer experience sadly is no great success, so he decided to go for a massive improvement. He was offered to watch the six laws of CX – and here they are before you: (1) Every interaction creates a personal…
What I love about the Best of the Week roundups, is how controversial and multifunctional they can sometimes be. Look at this week’s posts, for example, which offer fresh perspectives. From Indian customer experience to using wine in our special world of CX. You are welcome to read and expand your customer experience horizons. 1. How…
Summer vacation has come to an end, our kids are back at school, and we are back to working long hours, hardly having any time to catch up on customer experience news. Luckily, I’m back with my weekly roundup, of the top CX stories! This week, I found some special stuff: a take on…
In this lovely infographic by E-Quip Blog, we see the highway to gain loyal customers. The infographic basically differs between 3 sorts of customer experiences in websites – the Random one, the Predictable one and the Branded one. The Random one is the worst – your readers most likely won’t come back. The Predictable one…
Plenty of articles have been written about CX this month. Some are insightful and useful, and some…not so much. This post is dedicated to customer experience best of the best. Here, you can learn how to improve customer experience, read your mobile customer experience guidebook, use your five senses to gain great cx, and more.…
“Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.” –– Bruce Ernst Your business won’t survive without loyal customers. Providing the right experience will make the difference between a…
