“Wanna Get Away?” That is what Southwest airlines famously asked in their ads featuring regular people in embarrassing situations. Getting away isn’t only for an amazing vacation in Hawaii, it’s also an amazing professional opportunity that can help you further your career. Here are some of the benefits to attending a customer experience conference that…
![[QUIZ] How Well Do You Know the Thought Leaders of Customer Experience?](https://cx.walkme.com/wp-content/uploads/2015/08/2391-740x360.jpg)
We follow their tips, we read their articles, and we devour their every word, but do we REALLY know them? Don’t know what about you, but I spent parts of my winter break on Playbuzz. Love their quizzes and games. However, I could not find fun customer-experience related activities there. This led us to create…
Just as business models are changing, the way we engage with brands is changing too. Blake Morgan, a very well-known contributor for Forbes magazine, made this cool video. In it, we see a short but a wide-ranged review, of 5 customer experience trends that should expand during 2016. Morgan’s predictions focus on the change…
Winter is coming (or, it’s actually here,) and even though it is snowy and cold (to those of you outside LA,) I’m sure you’re still up for some good read, for there’s nothing like a good read while sitting by the fireplace, or at your office desk. All 5 articles I gathered this week are…
‘Tis the season to be Jolly! With the holidays around the corner, we’re all looking to do a few good deeds before the year is up. This is the time to provide your customers with a truly amazing customer experience that will make it into the Halls of Fame. Here are five legendary stories of…
So much has happened in the field of customer experience this year. From emerging trends, through the concept of branded CX, to great tips for optimization – here is you ultimate 2015 roundup of the best customer experience news, interviews and insights, by the best in the biz. Enjoy. 1. Comcast: 5,500 New Employees Won’t Fix…
Did you know that the internet is good for more than memes and cat videos? It’s true. The internet is the most important tool we use in improving customer experience. We can use browser based software to achieve almost any business goal. Favored by many companies, the Software as a Service (SaaS) infrastructure is more…
I’m often asked how Disney rises above their competition in the customer service arena. Today I’m here to give away the secret. Ready? Here it comes…. THERE IS NO SECRET. None, Zilch, Nada. Now I hate to disappoint you, but there is nothing secret about how the Walt Disney Company provides consistent,…
This infographic, taken from the 7th annual Consumer Personalization survey (made by the E-Tailing Group), gives us a cool outlook on the customer view of personalized CX. As you might have noticed, in the last few months, many bloggers, myself included, have been writing a lot about the personalization of CX, as it is of…
