Improving Quality Management Systems

In any successful business, the main aspects that lead to proper quality management systems include the quality management, improvement, and control. When the three aspects are fully met, all products are manufactured or services offered with quality/value in mind, which will highly benefit both the company and the customer.

Improvement and control can be differentiated from each other in the following way. First, quality control system is simply the ongoing effort and determination in maintaining the integrity of a process, which will as well assist to maintain the reliability of getting a specific result. On the other hand, quality improvement system is simply a change of a process, which is designed at improving the reliability of achieving a certain result.

Assurance is yet another important aspect in improving quality management systems. It is defined as the systematic or planned actions which are necessary and required to provide the confidence which a product or service offered will fully satisfy the specific requirements which have been set forth.

Therefore, quality management system is used in all departments of any company. It covers from the products, which are manufactured/produced to services to the customers offered by the company employees. Most staff members often work on various projects designed at improving the overall value of the company. Since this system is an ongoing process, it can therefore be very essential to the smooth running and success of a business company.

Business should be test the quality control system of their products in order to ensure that they meet the required standards. This is because most customers who frequently buy products from a certain company will always expect a certain quality level of their products. This is in fact one of the main reasons why improving these systems is an ongoing process and should therefore be adhered to more regularly.

How to Improve Quality Management Systems

1. Focus/set goals

Setting business objectives or remaining focused on improving the products or services should be the first step when improving the quality management system. Being focused is a very important part in a business since it establishes a great basis of the nest step of product/service quality improvement. When there is a focus, defining, and verifying the process to be improved becomes easier.

2. Data analysis

After determining the exact areas of where the quality management improvement is needed or necessary, you need to collect data and carefully analyze it in an effort to create baselines and identify the main cause of any arising issues for which a better solution is being sought, then choose possible solutions. The process is significant to every aspect of business operations, and an essential step in improving quality management process.

3. Development

This is the next important step in improving the systems of quality management. Actions plans based on analyzed data are being developed at this level. All plans are combined in the general improvement process. After that, overall encompass communication, implementation as well as monitoring and measuring of the overall situation and progress.

4. The execution

The execution is basically the final step in ensuring effective improvement of quality management systems and in this step, all action plans are implemented and further tests are done to make further changes if the need arises.

How Customer Experience Helps in Improving Quality Management System

The issue of quality in a company’s management system also covers several other applications apart from the manufacturing sector. These other applications include customer service, marketing, and sales. All these are very crucial components in an organizational process. Therefore, if a company fails to employ proper marketing process, an outstanding customer service, better delivery services, and qualified professionals to handle sectors, then the potential customers may decide not to buy from the company, thus affecting their quality management. Customer experience is therefore significant in improving quality management systems.


Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.