A lot of CEOs, VPs, managers and lower level workers want to offer the best CX they can. Indeed, that is not the easiest mission in the world. In this important infographic by Mycustomer, we see the great and important explanation of the relationship between customer experience and costs. For example, attracting a new customer costs 6 times more that keeping an old one! You probably understand what the easiest way to keep a customer is – good CX!
