This video is an example of all the things your customer experience shouldn’t be. While the video may make the audience laugh, there’s nothing funny about these customer experience problems in a real business setting.
The receptionist is stone faced, rude and unwilling to help the customers. While none of us could ever be quite as bad as she is at customer service, this video is still a great reminder to think about how we treat customers and avoid these common errors.
“Computer says no” is never an acceptable response to a customer’s question or complaint. The best customer experience is one that adapts and does all it can to meet the customer’s needs. This is how you keep customers coming back and make your business thrive.