Experience A Great CX Podcast With Brand Expert Margaret Molloy

You Can Now Reduce Attrition and Churn Rates with No Hassle or Major Changes

A wonderful, eye opening podcast with one of the great influencers in the customer experience field – Margaret Molloy.

She brings her personal touch and vast experience in this podcast, and offers some behind the scenes stories on some of the firms she consulted and worked for. She discusses the changing role of PR and advertising as consumer behavior changes, discusses a well-known challenge CMOs face, and offers some golden advice for personal brand building.

I was extremely drawn in by her explanation on the power of branding and its influence in the customer experience.



Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.