3 Books that Could Have Ended Better with a Little Bit of Internet and Good CX

I love books. They are full of knowledge and inspiring. Still, some books just have it coming to them. You know the type –depressing and with horrible sad endings. What could make them better? Customer experience, of course (and, sadly, some internet using ability)! The Merchant of Venice When the merchant asks for a pound

Customer Engagement Activities and Tips for Your Business

Any business owner will agree that the customer is the most important part of a business. A happy and satisfied customer will yield your business high returns and this can be done by incorporating great customer engagement activities. This essentially means  engaging or involving the customers in some of the affairs of the company or business making

VIDEO: 7 Customer Experience Secrets to Guarantee Customer Retention for Your Online Insurance Services

When customers buy insurance through your website, they’re doing it without the help of an agent. This can be a little scary for people without an insurance background. A well-designed website can greatly decrease customer frustration and confusion, but in order to guarantee loyalty, it helps to go a bit further. Here are seven industry secrets that will

Great Prezi Presentation – 7 Customer Experience Tips to Guarantee Customer Retention

Online insurance services can be a game-changing aspect of an insurance company’s performance. As such, insurance companies need to ensure that customers are not defecting because of their experiences. Here are 7 tips and technologies that can guarantee customer retention for your online insurance services. Enjoy this Prezi presentation, with CX tips and technologies to

Important Infographic: Creating a Great Customer Experience

A lot of CEOs, VPs, managers and lower level workers want to offer the best CX they can. Indeed, that is not the easiest mission in the world. In this important infographic by Mycustomer, we see the great and important explanation of the relationship between customer experience and costs. For example, attracting a new customer costs 6 times more that keeping