Just as business models are changing, the way we engage with brands is changing too. Blake Morgan, a very well-known contributor for Forbes magazine, made this cool video. In it, we see a short but a wide-ranged review, of 5 customer experience trends that should expand during 2016. Morgan’s predictions focus on the change…
Categories: Customer Experience
This Week’s Must-Reads in Customer Experience
Winter is coming (or, it’s actually here,) and even though it is snowy and cold (to those of you outside LA,) I’m sure you’re still up for some good read, for there’s nothing like a good read while sitting by the fireplace, or at your office desk. All 5 articles I gathered this week are…
5 Heartwarming Customer Experience Stories to Tell This Holiday Season
‘Tis the season to be Jolly! With the holidays around the corner, we’re all looking to do a few good deeds before the year is up. This is the time to provide your customers with a truly amazing customer experience that will make it into the Halls of Fame. Here are five legendary stories of…
20 Most Interesting Articles and Interviews of 2015
So much has happened in the field of customer experience this year. From emerging trends, through the concept of branded CX, to great tips for optimization – here is you ultimate 2015 roundup of the best customer experience news, interviews and insights, by the best in the biz. Enjoy. 1. Comcast: 5,500 New Employees Won’t Fix…
How SaaS Software is Improving Customer Experience
Did you know that the internet is good for more than memes and cat videos? It’s true. The internet is the most important tool we use in improving customer experience. We can use browser based software to achieve almost any business goal. Favored by many companies, the Software as a Service (SaaS) infrastructure is more…
The Pixie Dust That Makes Up Disney’s Iconic Service
I’m often asked how Disney rises above their competition in the customer service arena. Today I’m here to give away the secret. Ready? Here it comes…. THERE IS NO SECRET. None, Zilch, Nada. Now I hate to disappoint you, but there is nothing secret about how the Walt Disney Company provides consistent,…
Ask a Customer: How Many of the Retailers Personalize Your Shopping?
This infographic, taken from the 7th annual Consumer Personalization survey (made by the E-Tailing Group), gives us a cool outlook on the customer view of personalized CX. As you might have noticed, in the last few months, many bloggers, myself included, have been writing a lot about the personalization of CX, as it is of…
Building A Digital Customer Experience Strategy
Does your business have a digital customer experience strategy? The field of Science and Technology has completely revolutionized the way businesses work today. It is no longer just about one on one meetings with existing and prospective clients in an attempt to get them interested in what you have to offer. It is also no…
5 Tips To Make Your Digital Customer Experience A Success
According to Forrester, more than 80% of customer experience (CX) professionals say their company’s goal is to deliver the best customer experience in the industry, yet only 11% succeed in meeting their customers’ demands. These findings leave CX professionals with a dilemma. They are compelled to rethink their firms’ customer journey map and take bold…