Cool Video: 5 Customer Experience Trends For 2016

Just as business models are changing, the way we engage with brands is changing too. Blake Morgan, a very well-known contributor for Forbes magazine, made this cool video. In it, we see a short but a wide-ranged review, of 5 customer experience trends that should expand during 2016.   Morgan’s predictions focus on the change

20 Most Interesting Articles and Interviews of 2015

So much has happened in the field of customer experience this year. From emerging trends, through the concept of branded CX, to great tips for optimization – here is you ultimate 2015 roundup of the best customer experience news, interviews and insights, by the best in the biz. Enjoy. 1. Comcast: 5,500 New Employees Won’t Fix

How SaaS Software is Improving Customer Experience

Did you know that the internet is good for more than memes and cat videos? It’s true. The internet is the most important tool we use in improving customer experience.   We can use browser based software to achieve almost any business goal. Favored by many companies, the Software as a Service (SaaS) infrastructure is more

Ask a Customer: How Many of the Retailers Personalize Your Shopping?

This infographic, taken from the 7th annual Consumer Personalization survey (made by the E-Tailing Group), gives us a cool outlook on the customer view of personalized CX. As you might have noticed, in the last few months, many bloggers, myself included, have been writing a lot about the personalization of CX, as it is of

5 Tips To Make Your Digital Customer Experience A Success

According to Forrester, more than 80% of customer experience (CX) professionals say their company’s goal is to deliver the best customer experience in the industry, yet only 11% succeed in meeting their customers’ demands. These findings leave CX professionals with a dilemma. They are compelled to rethink their firms’ customer journey map and take bold