Categories: Customer Experience

When I first saw talk about the customer relationship lifecycle, I groaned. I expected this to just be another one of those cases where there are ten buzzwords that mean the same thing. I expected this to be just another term for the customer experience, and the two lifecycles it can undergo. However, the customer…

The best customer service experience is something that every business should strive for. We’ve said this a billion times, and it seems, we’ll say this a billion times more, until doomsday or perhaps beyond. But, it’s the truth. Your customer service is what your company is judged for when the chips are down. Your product…

So many companies have had their reputations utterly sullied by a bad customer service experience. Even when companies have excellent products, unique brands, clever marketing and a close bond with popular culture, when their customer service breaks down or just isn’t excellent, well, that’s all she wrote. You will notice that bad customer service experience…

Improving the quality of customer experience of your clients is the best way to make sure that you keep getting more business from your customers, and thus getting increased profits for your efforts. However, providing high quality customer experience is not an easy thing, but the customer experience quotes shared below would give you better…

Measuring customer satisfaction used to be a tall order. In fact, beyond the most basic things, such as surveys and focus groups, there really was no way to get any solid, hard metrics on this for the longest time. Popular opinion from polling was all there was, and so, people did what they could with…

When researching how to improve customer experience, especially in a big business, you’re often met with quite a bit of frustration. The problem is that people often aren’t really clear on what customer experience really is. Until fairly recently, even experts in the field didn’t identify this field by this term, despite it not being…

Personalized customer experience? Oh wow, now we’re getting into stuff that’s still mostly conjecture. This is one of those things, like gamification, self service and a few others, that’s been part of thought exercises for quite some time. But, the technology and logistics of implementing it just aren’t there, for the most part. But, the…

Creating a positive customer experience is something that companies have strived for since the concept was first laid out. Of course, this isn’t a pointless struggle, as good customer experience is so important. If you didn’t know, customer experience is the sum of your customer’s interactions with you, from the moment they learn of you,…

Mobile customer experience management is a subset of customer experience that really hasn’t refined and advanced much yet, because while the mobile revolution is on its sixth or so year of advancement, it’s not been around long enough for this to completely evolve. See, mobile customer experience management was never much of a concern until…