5 Customer Experience Examples that Prevent Churn

A happy customer is a loyal customer. How you keep them happy is up to you. There are different Customer Experience examples we can give but first, Customer Experience (CX) is quickly becoming the key differentiator in a market filled with clones providing similar services and products. CX encompasses the entire range of experiences your

Great Video: Shep Hyken Talks CX Best Practices

Your Word Is Everything. Shep Hyken is an author, speaker, and consultant to some of the world’s most successful companies.  In this short interview clip, conducted and created by blogger and writer Skip Prichard, Shep outlines powerful strategies to increase customer and employee loyalty – strategies that were as true 3 years ago as they

[VIDEO] The Power of Customer Journey Thinking

This great video features a talk by one of the most acknowledged leaders in the customer experience industry: Bruce Temkin, managing partner at Temkin Group, and co-founder of the Customer Experience Professionals Association (CXPA). Often we use the customer journey just to find one or two areas that require improvements. It allows companies to better

April’s Best Customer Experience Articles

April’s customer experience round up includes top articles from industry experts focusing on a range of interesting topics. This list covers topics such as the customer experience association, the use of big data to improve CX, and the difference between SMB and enterprise customer interaction. In addition, new technological advancements which brands use to maintain

Chrome OS Might Soon Have Google Play Support – Will it Take CX to the Next Level?

Rumors have been buzzing on various news outlets after Reddit user TheWiseYoda stumbled upon an option which allowed Android apps to run on Chromebook.  Are these rumors true, and if so how will this affect customer experience?   Too Good to Be True? One of the screenshots posted by TheWiseYoda reveals the text: “Enable Android

How to use the Customer Experience Professionals Association to Get Ahead

Over the past few years, there have been dramatic changes in the business landscape. This new world has brought us exciting opportunities and new responsibilities. Anybody with an idea can create a business these days. In fact, I am creating a new startup as I write this article. Seriously, it’s called FaceFire and it…..perhaps I