Categories: Customer Experience News

1# New Study:  Cloud Of Things Could Make Customer Service Better, Humanity Worse According to experts, technology will improve daily transaction by 2025. However, there are a number of caveats that need to be sealed. Here is an article by Adrienne Lafrance to help you understand this concept better. 2# Forrester: CX Jobs the Hardest…

1# 5 Steps to Create and Sustain Customer Centric Culture Creating a sustainable customer centric culture for your business can go a long way in improving your business success levels. Here are 5 steps by Sam Stern on how to create and sustain such a good business culture. 2# Building Repeatable Customer Experiences It is…

1# The Digitization of Everything-Its Impact on Customer Experience In a move to ensure that they keep tabs on technology, most companies have now digitalized most of their operations. Brian Vellumure looks at how this new trend affects customer experience. 2# Effective Tips to Improve Your Post-Sale Customer Experience Post purchase customer engagement is very…

#1- Top 6 Best Communication Tips From Some Of The Best Interviewers In The World In this article, Courtney Seiter brings the top 6 most efficient communication tips to improve customer experience. Simply put, interviewers must be well-prepared and synchronized with their fellow interviewer, they must be flexible in listening, they must be oriented towards…

#1 CMOs, Brand & The Customer Experience Imperative What is the connection between CMOs, brand and CX? Corrine Munchbach presents a report on the ever-tight relationship between these 3 disciplines. #2 What Bank Customers Want – Introducing a New Series In the wake of fast changing technology, banks are looking for creative ways to improve…

Get it right here: The top 5 Customer Experience I enjoyed reading this week – find out what made a wave in the CX Sphere without have to read through hundreds of articles. We sum it up for you right here: 1# To Compete with E-Commerce, Retailers Need to Leverage Mobile Majority of online shoppers…

Hey Everyone, Another week has come and gone and the Customer Experience world is buzzing as always. Each Thursday, I summarize and send all the best and most talked about articles, uploaded to the Blog. And here they are: How to turn a negative customer experience into a positive one If you are anything like…

Hey Everyone, It’s been a long week full of surprises and new online articles in the world of Customer Experience. Here is a review of some of the top CX articles that I came across this week. Enjoy! 5 Ways to Keep Customers Knocking on Your Door for More Amy Jain and Daniella Yacobovsky are…

Its always a good idea to catch up on the news from around the CX industry.  Luckily i have collected the top news, and shared it here with you.  Check them out! Top 10 Business Tycoons in the World Talk Customer Experience If you are looking for advice about how to provide world class customer…