Waze Improving Customer Experience With New Update To Avoid Difficult Intersections

Google-owned traffic and navigation app Waze has recently released a solution for a ‘Hyperlocal Driving Challenge’ as it’s referred to on Waze’s blog post. In rush hour situations drivers might tend to stress out as to whether they should turn or go straight. Especially when this quick decision making involves crossing multiple lanes of traffic.

My Favorite Articles this week in Customer Experience

1. Forrester’s Customer Experience Index, Spring 2015: The Start of A Whole New Ballgame Red Sox fan (and Vice President and Principal Analyst at Forrester Research) Megan Burns, shares the newest features in Forrester’s Customer Experience Index, that challenge brands to sustain customer loyalty. Her baseball lingo is especially fun! 2. To Grow Your Career, See The Whole Customer