Customer Experience Management – The Next Customer Strategy

I found this video quite exceptional. First, the author talks about a real-world case where organizations are issuing more and more loyalty and discount cards to in a bid to win over their customers’ loyalty. Well, as it comes out, times have really changed. Today’s customers prefer good customer service to discounts! Among the reasons why I found this video worth your time:

(1)Ideas are presented in a superb, easy-flowing manner. You don’t have to strain to get the information you need to hear about.

(2) Excellent audio and simple language that is pretty easy to understand and follow

I would recommend this video to anyone who looks forward to a brighter future with his/her customers.



Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.