Customer Experience And Social Media Strategies To Try

When it comes to customer experience and social media, Twitter and Facebook seem to have done an incredible job in this department. For years, both networking platforms have played an implausible role in bringing companies and businesses closer to their customers. In fact, it today’s world, in order to get your business on the right track, you need to formulate your social media strategies that revolve around enhancing customer experience.

In this post, we’re going to discuss three most practical and effective ways that will help you cater to the needs of your customers on different social media networks in a smooth and seamless manner. In order to achieve your business goals, you need to leverage the power of social media and improve customer brand experience.

Know Your Audience

If you want to beat your competition and create a great customer experience, you need to be aware of your target audiences’ needs and preferences. You should come up with content that not only caters to the interest of your audience, but also entices them enough to try the products and services you have to offer.

Now, the biggest mistake companies commit on social media sites is promoting their products and services with a focus to attract new customers. Not many businesses even think about coming out with posts to keep the existing users or customers engaged and interested until their next purchase. Social media demands focusing on each group of users differently and individually. Know your audience, divide them categorically and post content to cater to different needs of people under each category.

Perfect Your Pages

Posting anything would not do any good to your business. It is important to make sure you post only diverse, compelling, unique and quality content on your social media pages. Do your homework and find what your audience would like to read or hear from you. The trick is to promote your products, without implementing any obligation or compulsion. Most part of your posts should be informative and boost your business ranking. Make sure you provide ample of space to your readers where they can get in touch with you.

Do not hesitate to share email ID or contact details where curious potential customers can get in touch with you or existing ones can leave a feedback. Make sure you reply to them if you want your customers or followers to maintain good association with your company. Respond to all the feedbacks, comments, retweets and messages on your profile. Be polite and active. Your customers will definitely appreciate your efforts if you acknowledge them promptly and consistently.

Reward Your Followers

Customer experience and social media is not limited to catering to the needs of customers. It is also about making them feel at home by keeping them engaged, interacting with them in a friendly manner and giving them ample reasons to visit the page over and over again, almost everyday. Rewarding your followers or fans is also a good way to keep your fans and followers engaged on your page.

Organize contests with a view to promote your brand and let your fans participate in it with full zeal. Let such events last for over a week or even month, depending upon the interest level of your fans. Send out gifts, rewards and gigs to fans making maximum contribution in making your efforts a success. Customer experience and social media go hand in hand, and these tips will help you make the best of both the worlds.



Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.