You really want to take 3 minutes of your time to watch this nice, informative video.
Becoming more customer-centric requires you to focus more on the customer’s needs. This video is loaded with essential tips that matter when it comes to achieving customer-centricity. I personally loved several things about it and that is why I would recommend you watch it too:
1. There lots of tips about how to go about winning your customer’s loyalty – how to connect with them, how to get everybody to embrace customer centricity, how to make life easier for your customers etc.
2. The author has arranged his ideas in a sequential manner that enables you to follow from point A to Z without feeling overwhelmed or bored