10 Companies with an Oscar – Worthy Customer Experience Strategy

The Academy awards are getting closer, and all the “Oscar Buzz” got me thinking… Sometimes, I get the feeling that we’re too busy criticizing companies for their customer experience, that we forget to praise them. Is that the best way to enhance CX and encourage innovation? I doubt that. Therefore, in the spirit of the

Developing a Killer Customer Experience Strategy

Developing a good customer experience strategy is very useful to help you grow your own business quickly. It is important for you to have a great strategy for providing the best customer service for all customers. There are some important things that you need to do, so you can create killer customer service strategy easily.

Important Customer Experience Strategy Tips

Nobody’s denying that customer experience is an extensive field. It pretty much summarizes the entire interaction a customer has with a product;  from the day they first see or hear about it, to researching, shopping around and comparing it to its competitors, to the actual purchase and use of the product or service. Customer experience