Customer Experience Analytics you Should be Looking at

Anyone with some level of experience in the post-digital business world knows of the importance of customer experience analytics. In the business universe, the customer’s sum experience with a company from awareness via marketing, to their research, actual consumption of a product or service, and any possible interactions via customer service or support are the

Most Important Customer Experience Analytics to Focus on

What are the most important customer experience analytics? This is would seem like a tough one to answer, given customer experience covers a lot of individual fields that have their own little sets of analytics to OCD over. So, before we get into the analytics, there’s a mandatory look at what customer experience is. You