April’s Best Customer Experience Articles

April’s customer experience round up includes top articles from industry experts focusing on a range of interesting topics. This list covers topics such as the customer experience association, the use of big data to improve CX, and the difference between SMB and enterprise customer interaction. In addition, new technological advancements which brands use to maintain

Chrome OS Might Soon Have Google Play Support – Will it Take CX to the Next Level?

Rumors have been buzzing on various news outlets after Reddit user TheWiseYoda stumbled upon an option which allowed Android apps to run on Chromebook.  Are these rumors true, and if so how will this affect customer experience?   Too Good to Be True? One of the screenshots posted by TheWiseYoda reveals the text: “Enable Android

How to use the Customer Experience Professionals Association to Get Ahead

Over the past few years, there have been dramatic changes in the business landscape. This new world has brought us exciting opportunities and new responsibilities. Anybody with an idea can create a business these days. In fact, I am creating a new startup as I write this article. Seriously, it’s called FaceFire and it…..perhaps I

Customer Experience March 2016 Monthly Roundup

This month’s article roundup is full of precious insights for anyone involved in customer experience. These articles discuss the variations needed for mobile customer experience when it comes to retail, in addition to common mistakes made when designing CX for millennials. I’ve also included a fascinating analysis based off of various studies about CX, and

Customer Experience Best of February 2016  

Some great articles were written this past month about customer experience, and we’re happy to share them with you! Customer experience is one of these untapped business improvement opportunities, and some firms are completely oblivious to the difference it can make in creating happy customers. February was rich with fantastic articles on how you can