How to use the Customer Experience Professionals Association to Get Ahead

Over the past few years, there have been dramatic changes in the business landscape. This new world has brought us exciting opportunities and new responsibilities. Anybody with an idea can create a business these days. In fact, I am creating a new startup as I write this article. Seriously, it’s called FaceFire and it…..perhaps I

Customer Experience March 2016 Monthly Roundup

This month’s article roundup is full of precious insights for anyone involved in customer experience. These articles discuss the variations needed for mobile customer experience when it comes to retail, in addition to common mistakes made when designing CX for millennials. I’ve also included a fascinating analysis based off of various studies about CX, and

Customer Experience Best of February 2016  

Some great articles were written this past month about customer experience, and we’re happy to share them with you! Customer experience is one of these untapped business improvement opportunities, and some firms are completely oblivious to the difference it can make in creating happy customers. February was rich with fantastic articles on how you can

Gauge Happiness Levels with this Customer Satisfaction Index Calculation

Having a successful business takes hard work and commitment. There are no guarantees. In addition, it is equally important to know your customers and your market to ensure the success of your business. Lucky for you, there is something called the customer satisfaction index calculation, and it may be the answer to your prayers. The