Best Customer Experience Software

When it comes to customer experience software these days, it seems like every Tom, Dick and Harry has released a design to fill this niche to some level or another. If they haven’t released a direct solution, they’ve added a tacked on set of features to their other offerings to accommodate the growing concern and focus on customer experience that’s being cultivated in modernity.

So, as a result of this, you have your pick of a lot of different customer experience software solutions. If choice and variety is your gig above all else, then life is good for you, when it comes to this particular niche. Unfortunately, for those of us who value quality and competence above all, it’s … not so rosy.

There are a couple thousand SaaS titles to aid in customer experience, and out of this couple thousand, I can name only three that are really outstanding. Oh, not all the rest are terrible, but mediocrity is not a selling point, excellence is.

So, you probably find yourself asking, “Ok, you pretentious critic. What are these three fantastic solutions then?” Well, I’ll tell you.

#1 – WalkMe

WalkMe is something a little new, and because it approaches the problem in such a novel way, it’s opened up a lot of possibilities in customer service, product management and education overall. But, let’s talk for a second about what it is, because unlike the other two entries in this list, it’s in a category all its own.

WalkMe was originally created as a tutorial creation system, intended to approach teaching in a new and more effective way. Integrating into a web interface directly, it can take control of forms and elements, and guide the user through a number of steps in these forms. All the whole, it can track progress, spot issues and drill training on less mastered aspects, and so on. It offers a slick GUI that can be designed and scripted point and click, and has allowed for automated dynamism in store fronts and complex forms that otherwise weren’t possible.

This one opens up self service customer support, and overcomes technical issues due to complexity in store fronts and provides an excellent too to teach new users how to work with your designs organically.

#2 – LivePerson

Self service or not, you still need a great online platform for multichannel communications, so your customers can reach you for any questions they have and get any help they may need.

LivePerson excels in this, offering live chat systems that are truly unparalleled by competition. With a full bodied set of features including integration with other chat protocols, as well as voice and video in the fancier plans available, this is a really powerful suite.

#3 – Parature

What customer experience strategy would be complete without a good help desk system to top things off? That’s just what you get with Parature. Parature is cutting edge, bringing in interoperability with other support systems, as well as functionality toward social support integration, and is capable of working alongside WalkMe and LivePerson to provide the ultimate in well-rounded customer experience and customer support.

These are the best customer experience software options out there. We don’t often talk in such absolutes in these lists, so when we say that, know we mean business.

Matthew Thomas
Matthew is the Lead Author & Editor of CXperience Blog. Matthew established the CXperience blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Customer Experience.
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